Service improvements

London Borough of Camden

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Camden as a CSV file.

  • London Borough of Camden (21 013 025)

    Category: Environment and regulation Date: 30-May-2022

    Summary

    The Ombudsman found fault by the Council on Ms K’s complaint about how it responded to her reports of noise nuisance. It failed to: respond to her query about a breach of bylaw: give her examples of her behaviour it was concerned about either in its first email or in the initial warning letter; deal with her formal complaint under its complaints procedure properly. The agreed action remedies the injustice caused.

    Service improvements

    The Council confirmed it reminded officers of the need to fully respond to queries raised in noise reports by members of the public.The Council confirmed it reviewed the initial warnings, and the first warning letters it sends out, so they now give examples of the person’s behaviour the Council is concerned about.The Council confirmed it accepts dealing with complaints was severely impacted by the Covid-19 pandemic but, work was done by the complainant's ward councillor and a service manager to resolve the complainant's concerns.The Council confirmed it introduced a new case management system for logging and processing complaints which has improved its complains handling from January 2022.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings