Service improvements

London Borough of Camden

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Camden as a CSV file.

  • London Borough of Camden (24 018 855)

    Category: Education Date: 01-Apr-2026

    Summary

    The Council was at fault for not issuing Y’s Education Health and Care Plan within statutory timescales. The Council was also at fault for its poor communication and delayed complaint responses. The Council has agreed to apologise and make a payment to recognise Y’s missed provision.

    Service improvements

    The Council has agreed remind officers by way of training or staff briefings of the importance of responding to correspondence within five working days and to complaints within the timescales set out in its complaints policy.The Council has agreed to create an action plan to address the delays in its EHC needs assessment process.

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