Service improvements

London Borough of Camden

Showing service improvements between 1 April 2021 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Camden as a CSV file.

  • London Borough of Camden (22 011 782)

    Category: Benefits and tax Date: 10-May-2023

    Summary

    Miss X complained the Council closed her council tax account in error which led to a build-up of debt. The Council was at fault for closing the account and for failing to consider using its discretion to reduce Miss X’s council tax bill. The Council has agreed to pay Miss X £150 in recognition of the distress caused and offer Miss X the opportunity to apply for a discretionary reduction to reduce the council tax owed.

    Service improvements

    The Council will remind council tax andcomplaint officers that the Council should consider using discretion to reducecouncil tax bills when asked to do so, even if the request does not refer tothe relevant legislation.

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