Service improvements

London Borough of Bromley

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Bromley as a CSV file.

  • London Borough of Bromley (24 004 058)

    Category: Environment and regulation Date: 24-Mar-2025

    Summary

    Mrs J complained the Council has not taken effective action to ensure her landlord addresses disrepair in her home. The Council was at fault, because it cannot show it has made robust, evidence-based decisions, and has not escalated its action in response to the landlord’s failure to comply. The Council has agreed to formally apologise to Mrs J and offer her a financial remedy, as well as issuing guidance to relevant staff on the importance of keeping detailed records.

    Service improvements

    Within one month of the date of my final decision, the Council has agreed to circulate guidance to staff in its housing enforcement team, to remind them of the importance of keeping detailed notes, particularly around inspections and decisions whether to take enforcement action.

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