Service improvements

London Borough of Bromley

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Bromley as a CSV file.

  • London Borough of Bromley (22 015 417)

    Category: Environment and regulation Date: 29-Jun-2023

    Summary

    Mr B complained about persistent problems with the Council’s garden waste collection service. We upheld the complaint, finding the Council missed opportunities to resolve the problems Mr B reported. This caused Mr B avoidable frustration, inconvenience and put him to unnecessary time and trouble. The Council accepts these findings. At the end of this statement, we set out action it has agreed to remedy this injustice and improve its service.

    Service improvements

    The Council agreed that it would remind relevant officers who deal with complaints of repeated missed waste collections to consider if they should enter a property on a ‘special requirement list’ kept by the Council and contractors where there have been repeated problems with collection. This reminder would cover cases where problems relate to an unusual property location or layout, as the list is also used to identify properties where occupiers have extra needs.

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