Service improvements

London Borough of Bromley

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Bromley as a CSV file.

  • London Borough of Bromley (21 008 165)

    Category: Environment and regulation Date: 21-Sep-2022

    Summary

    the complaint concerns the processing of a planning application and consideration of environmental health issues from the development. The Council delayed uploading information to its public website, failed to properly consider the visual impact the development would have, failed to investigate some of the issues raised by Mrs B properly and failed to properly advise Mrs B. There was no fault in how the Council considered the noise issues relating to the development or in the information the Council provided in response to the solicitor’s property search. An apology, payment to Mrs B and investigation of some outstanding issues is satisfactory remedy.

    Service improvements

    The Council will provide a copy of my decision to planning and environmental health officers to note the areas where failings occurred in this case.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings