Service improvements

London Borough of Bromley

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Bromley as a CSV file.

  • London Borough of Bromley (21 005 410)

    Category: Education Date: 27-Mar-2022

    Summary

    Mrs J complains the Council delayed issuing a final EHC Plan for her grandson and has failed to provide him with a full-time education or with a personal budget for education out of school. We have found fault causing injustice. The Council has agreed to make a payment to Mrs J and review its procedures.

    Service improvements

    •Remind SEND staff to consider seeking advice from the multi-agency statutory assessment panel if professional advice or information for an EHC needs assessment has not been received within six weeks.•Review its arrangements with neighbouring NHS bodies in relation to seeking information and advice for an EHC needs assessment, to ensure what is being requested and the timescales are clear.

  • London Borough of Bromley (20 009 324)

    Category: Education Date: 24-Feb-2022

    Summary

    We found fault with the Council’s handling of home to school transport arrangements for Ms X’s granddaughter, Y. The Council failed to ensure Y could use the transport she was eligible for free of charge. It will apologise to Ms X and reimburse the money she paid towards Y’s school transport. It will also review its approach to home to school transport for eligible looked after children and reimburse other connected and foster carers who made claims for transport expenses and had money deducted before their claim was paid. There was no fault in the Council’s handling of a home visit in October 2020.

    Service improvements

    The Council agreed to: •review its payment policy to ensure looked after children who are ‘eligible’ children receive the free home to school transport they are entitled to, and foster and connected carers are not expected to use part of their fostering allowance to cover the cost of this; and•identify and reimburse foster and connected carers who made successful applications for transport expenses since October 2017 and who had the weekly transport allowance deducted before their claim was paid.

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