Service improvements

London Borough of Bromley

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Bromley as a CSV file.

  • London Borough of Bromley (23 000 691)

    Category: Benefits and tax Date: 14-Sep-2023

    Summary

    Mr X complained about how the Council considered his application for a Discretionary Housing Payment (DHP). The Council failed to consider Mr X’s supporting evidence and failed to provide appropriate and consistent explanations to support its decision not to award Mr X with a DHP. The Council agreed to re-consider Mr X’s application and remind staff to fully explain decisions to applicants where it decides not to award a DHP.

    Service improvements

    The Council will remind staff who consider Discretionary Housing Payment (DHP) applications and reviews to provide appropriate and consistent explanations to support decisions to refuse DHP applications. It should also remind staff to consider using discretion at each stage of the application process.

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