Service improvements

London Borough of Bromley

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Bromley as a CSV file.

  • London Borough of Bromley (21 011 396)

    Category: Children's care services Date: 25-Aug-2022

    Summary

    Mr X complained about the Council’s actions in relation to child protection matters. The Council was at fault for not considering the allegations of abuse which were made against Mr X before it decided the next appropriate steps to take. The Council has already apologised to Mr X however, the Council has agreed it will also remind staff to properly consider allegations of abuse before it decides on what actions to take.

    Service improvements

    The Council will remind staff to consider allegations of abuse made against someone before they decide what action to take next, for example, before referring the person to a domestic abuse service for perpetrators.

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