Service improvements

London Borough of Bromley

Showing service improvements between 1 April 2021 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 5 of 5 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Bromley as a CSV file.

  • London Borough of Bromley (25 001 793)

    Category: Children's care services Date: 01-Apr-2026

    Summary

    The Council was at fault for delays to its temporary and full approvals of Mrs X as a kinship foster carer. These delays meant she missed out on fostering allowance and fees. The Council was also at fault for its policy on fostering fees, which did not meet its statutory duties to kinship carers. This caused injustice to Mrs X and others. The Council will now make payments to remedy the injustice of all those affected, including Mrs X, and will amend its policy.

    Service improvements

    The Council will review its fostering fee rates and ensure they meet statutory expectations. In particular, it will focus on the disparity between the fostering fees mainstream and kinship carers receive for children aged 13 and over.

  • London Borough of Bromley (24 002 318)

    Category: Children's care services Date: 29-Sep-2024

    Summary

    Mr X complains the Council failed to follow its own procedures and statutory responsibilities in relation to the care of his grandson. Mr X says this caused him and his family distress. We have found fault in the actions of the Council for failing to follow the Children’s Statutory Complaint procedure and recommend the Council completes the process.

    Service improvements

    Review how the Council will ensure that it tells complainants of their stage three rights at the end of stage two and remind complaint handling staff that complainants have the right to request a stage three review panel if they remain unhappy.

  • London Borough of Bromley (23 008 648)

    Category: Children's care services Date: 04-Mar-2024

    Summary

    Miss X complained the Council did not provide the therapeutic support for her and her son, Y in line with a court ordered care plan. Miss X said some of the therapy was stopped and started and the Council did not provide the therapy for Y. The Council was at fault, it did not review the care plan properly and delayed in starting the therapy for Y. It agreed to apologise to Miss X and pay her a symbolic amount of £500 to recognise the frustration and uncertainty caused to her and to make service improvements.

    Service improvements

    The Council will remind social care staff members to review care plans issued with a supervision order, in line with the arrangements specified in the care plan.The Council will remind social care staff of the importance of keeping clear, accurate and contemporaneous records of its decision making.The Council will remind officers responding to complaints of the importance of apologising where it identifies fault in its actions, and identifying any injustice caused to the complainant and any appropriate remedies. The Council will share our Guidance on Effective Complaint Handling with relevant staff members.

  • London Borough of Bromley (21 011 396)

    Category: Children's care services Date: 25-Aug-2022

    Summary

    Mr X complained about the Council’s actions in relation to child protection matters. The Council was at fault for not considering the allegations of abuse which were made against Mr X before it decided the next appropriate steps to take. The Council has already apologised to Mr X however, the Council has agreed it will also remind staff to properly consider allegations of abuse before it decides on what actions to take.

    Service improvements

    The Council will remind staff to consider allegations of abuse made against someone before they decide what action to take next, for example, before referring the person to a domestic abuse service for perpetrators.

  • London Borough of Bromley (21 001 878)

    Category: Children's care services Date: 28-Feb-2022

    Summary

    Ms X complained the Council failed to approve her application to move into a home fit for her disabled child Y’s needs. Ms X also complained the Council did not respond to the complaint she raised about this. The Council was not at fault for rejecting Ms X’s bid for the property. The Council was at fault for a significant delay in responding to the complaint she made. The Council should apologise to Ms X and make a payment of £200. It has already reminded its staff of the importance of responding to complaints within the required timescales.

    Service improvements

    Within three months of the final decision theCouncil has agreed to make a payment of £200 to Mrs Todd to recognise the injusticecaused by its failure to respond to her complaint.

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