Service improvements

London Borough of Bromley

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Bromley as a CSV file.

  • London Borough of Bromley (24 022 926)

    Category: Adult care services Date: 01-Apr-2026

    Summary

    The Council was not at fault for the action it took to meet Mrs X’s needs when she moved into its area. However, when she moved out of the Council’s area, it should have continued delivering her care until the new authority accepted responsibility. It did not do so, for which it was at fault. Mrs X suffered distress, which the Council has agreed to recognise with an apology and a symbolic payment. It will also take steps to improve its service.

    Service improvements

    The Council has agreed to remind its social care officers and managers of its duty (under paragraph 19.77 of the care and support statutory guidance) to continue delivering care to someone while a dispute about their ordinary residence is being resolved, if it was delivering care to them on the date the dispute arose.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings