Service improvements

London Borough of Bromley

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Bromley as a CSV file.

  • London Borough of Bromley (24 004 548)

    Category: Adult care services Date: 23-Jul-2024

    Summary

    The Council took too long to notify Mrs B that her son’s Education Health and Care (EHC) Plan would cease. It did not properly arrange his transition to adult social care in accordance with the law and guidance. The Council failed to maintain the EHC Plan while Mrs B’s appeal against the decision was outstanding. It took too long to assess his social care needs and to arrange care. The Council caused significant distress, uncertainty and frustration to Mrs B and her son. Mrs B’s son missed out on the educational provision set out in the EHC Plan. The Council has agreed to remedy the injustice it caused.

    Service improvements

    The Council will ensure a copy of our final decision is considered by the Children’s Policy Development & Scrutiny committee and Portfolio Holder and share a copy of our final decision with all relevant staff, to include dealing with ceasing EHC Plans and transition from EHC Plans to Adult Social Care.

  • London Borough of Bromley (23 015 108)

    Category: Adult care services Date: 14-Apr-2024

    Summary

    Ms X complains about the Council’s handling of her father’s financial assessment. The Council accepts it did not deal with it properly and has apologised for the inconvenience it has caused. It has also reminded officers of the need to communicate with people effectively. The Council also needs to make symbolic payments to Ms X and her parents. It also needs to take further action to improve its working practices.

    Service improvements

    The Council has agreed to take action to ensure officers send people copies of their care and support plans.The Council has agreed to take action to ensure its care and support plans meet the requirements of the Care & Support Statutory Guidance.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings