London Borough of Bromley (22 004 474)

Category: Adult care services Date: 28-Feb-2023

Summary

Ms X complains about how the Council assessed her and her home for suitable adaptations. Ms X says the Council reduced the amount it said it would pay towards adaptations, proposed unsuitable adaptations, and delayed in its decision-making. We have found the Council at fault for delays in its decision-making and in its communication with Ms X. We have not found fault in how the Council made its decisions or that it reduced available funding. We have made recommendations to remedy the injustice to Ms X.

Service improvements

London Borough of Bromley (22 000 404)

Category: Adult care services Date: 13-Dec-2022

Summary

Mrs X complained about a delay in the service, commissioned for Mr Y by the Council, seeking medical advice following a sudden change in his mobility. She also complained about the response to her complaint about this. She says Mr Y was not the same person after these events and it caused the family “emotional damage”. We find the Care Provider did delay seeking medical advice and the Council’s safeguarding enquiry could have been better. We recommended the Council apologise, pay Mrs X £500 and reimburse Mr Y’s contribution to his care for a short period. It should also make sure safeguarding enquiries do not just accept a Care Provider’s findings without question. The Council has agreed to do this.

Service improvements