Service improvements

London Borough of Bromley

Showing service improvements between 1 April 2021 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Bromley as a CSV file.

  • London Borough of Bromley (25 013 236)

    Category: Education Date: 12-Apr-2026

    Summary

    Mrs X complained that the Council failed to transfer her son’s Education, Health and Care plan when they moved out of the area. We have found that the Council was at fault. Mrs X’s son was without education for approximately one month. The Council has agreed to take steps to remedy his injustice.

    Service improvements

    Provide us with the outcome of its review of its procedures (as referred to in its complaint response), including any findings and recommendations.

  • London Borough of Bromley (25 010 419)

    Category: Environment and regulation Date: 14-May-2026

    Summary

    There was no fault in the way the Council investigated the complainants’ reports of anti-social behaviour (ASB) by their neighbours. However, the Council was at fault because it did not act upon a request for an ASB case review. It has agreed to apologise for this. The Council is also at fault because its case review policy includes an unlawful eligibility requirement. The Council has agreed to amend its policy, and provide guidance for staff about the ASB case review process.

    Service improvements

    the Council has agreed to review its ASB case review policy to remove the requirement for ‘no action’ to have been taken on an applicant’s complaints of ASB.the Council has agreed to circulate guidance to relevant staff, to advise them (a) to signpost complainants to the ASB case review process, if they make a clear statement they wish to apply for it, as well as offering any other assistance the complainant may reasonably require; and (b) that the Council has amended its ASB case review policy to remove the ‘no action’ requirement.

  • London Borough of Bromley (25 001 793)

    Category: Children's care services Date: 01-Apr-2026

    Summary

    The Council was at fault for delays to its temporary and full approvals of Mrs X as a kinship foster carer. These delays meant she missed out on fostering allowance and fees. The Council was also at fault for its policy on fostering fees, which did not meet its statutory duties to kinship carers. This caused injustice to Mrs X and others. The Council will now make payments to remedy the injustice of all those affected, including Mrs X, and will amend its policy.

    Service improvements

    The Council will review its fostering fee rates and ensure they meet statutory expectations. In particular, it will focus on the disparity between the fostering fees mainstream and kinship carers receive for children aged 13 and over.

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