London Borough of Bromley (24 005 787)

Statement Upheld Special educational needs 02-Apr-2025

Summary: Miss X complained the Council failed to provide a suitable school placement for her child. Miss X also complained the Council ignored her contact and failed to provide her with suitable updates. We found fault with the Council delaying the search for a school placement for Miss X’s child for four months and for complaint handling delays amounting to 12 weeks. The Council agreed to apologise to Miss X and pay her £250 for the inconvenience and distress caused.

London Borough of Bromley (24 011 482)

Statement Upheld Special educational needs 07-Apr-2025

Summary: Mrs X complained the Council did not review her child’s Education Health and Care Plan in line with statutory timescales and did not deliver the provisions set out in the Plan. Mrs X says this has impacted her child’s education and caused her financial strain. The Ombudsman finds the Council at fault which caused Mrs X and her child injustice. The Council has agreed to take service improvement action and make a payment to Mrs X.

London Borough of Bromley (24 007 654)

Statement Upheld Special educational needs 13-Apr-2025

Summary: Ms B complained the Council failed to put in place provision in her daughter’s education, health and care plan. I am satisfied some of the claimed missing provision was in place but the Council failed to put in place the speech and language therapy. The Council also failed to make its own enquiries with the school when Ms B complained. That means Ms B’s daughter missed out on speech and language therapy and Ms B experienced distress. An apology, payment to Ms B and reminder to officers is satisfactory remedy.

London Borough of Bromley (24 011 536)

Statement Upheld Special educational needs 21-Apr-2025

Summary: Mx G complained the Council failed to issue an education, health and care (EHC) plan after a review, delayed completing a reassessment of her needs, did not secure educational provision in accordance with her existing EHC plan, and failed to honour an agreement to provide a personal budget to fund her provision, meaning her mother, Mrs P, had to do this instead. We consider the Council was at fault on all points of complaint. This caused uncertainty and distress to Mx G and Mrs P, for which the Council has agreed to apologise and offer a financial remedy.

London Borough of Bromley (24 008 041)

Statement Upheld Allocations 23-Apr-2025

Summary: Miss D complained there was an error on her housing bidding account which meant she was removed from the housing register and had to make a new application. Miss D says this has significantly impacted her mental health and ability to work. Miss D also says it has affected the mental health of her children. We find the Council at fault for failing to inform Miss D it had closed her bidding account. This caused Miss D frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to Miss D to remedy the injustice caused by the faults identified.

London Borough of Bromley (24 011 010)

Statement Upheld Homelessness 15-May-2025

Summary: Mr X complained that he remained living in unsuitable temporary accommodation for over 12 months, despite the Council agreeing to move him. He also complained about delay in the Council’s complaints process. We upheld both parts of the complaint, finding the Council at fault for not re-housing Mr X sooner and for delay in responding to his complaint. These faults caused distress to Mr X and meant he lived in unsuitable accommodation for far longer than he should have. The Council has accepted these findings. At the end of this statement, I set out action the Council has agreed to remedy this injustice caused to Mr X and improve its service.

London Borough of Bromley (24 014 166)

Statement Upheld Special educational needs 20-May-2025

Summary: Ms X complained the Council delayed issuing her child’s final education, health and care (EHC) Plan. The Council was at fault for failing to finalise the EHC plan within statutory timescales and this delayed Ms X’s appeal rights. The Council has agreed to make a payment to Ms X in recognition of the delay and take action service improvement action.

London Borough of Bromley (24 014 971)

Statement Upheld Special educational needs 16-Jun-2025

Summary: Miss X complained the Council failed to finalise the annual review of her daughter, Y’s, Education, Health and Care Plan. Miss X also says Y has not been receiving education. We have found fault in the actions of the Council for delay in finalising the annual review process of Y’s Education, Health and Care Plan and for failing to provide Y with appropriate education. The Council has agreed to issue Miss X with an apology and pay a financial remedy.

London Borough of Bromley (24 013 750)

Statement Upheld Special educational needs 22-Jun-2025

Summary: Miss X complained about the Council’s failure to issue an amended Education, Health and Care Plan within the statutory timeframe, failure to provide support for her son’s (Y) special educational needs as well as poor communication and complaint handling. We found the Council to be at fault. This caused distress, frustration and had an impact on Y’s development. To remedy this injustice, the Council agreed to apologise, make a symbolic payment to Miss X and ensure delivery of missed provision.

London Borough of Bromley (24 009 928)

Statement Upheld Special educational needs 25-Jun-2025

Summary: Mrs X complained the Council delayed issuing her child’s education, health and care (EHC) Plan and it failed to provide her with an education when she was unable to attend school. We found the Council at fault for delays in finalising the EHC Plan and arranging a suitable education. The faults caused a loss of education and avoidable distress. The Council has agreed to remedy the injustice caused by apologising in writing and providing a payment to the family.