Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (23 013 567)

    Category: Other Categories Date: 23-Jun-2024

    Summary

    Mr X complained about his unfair eviction from his allotment plot by an allotment association, acting on behalf of the Council. We found fault with the appeal process and the Council’s response to his complaint. To remedy the injustice to Mr X, the Council has agreed to apologise and make a symbolic payment to acknowledge his frustration. It will also review its contracting arrangements with allotment associations in its area at the appropriate time.

    Service improvements

    The Council has agreed to provide a copy of this decision statement to relevant officers to ensure they are aware of the Council’s responsibility to properly investigate complaints about bodies acting on behalf of the Council.When entering new lease arrangements, the Council has agreed to assess the review or appeal process used by the Association (and other allotment associations in its area) and:a) consider amending the Association’s formal agreements with both the Council and allotment tenants to refer to these processes;b) ensure any formal agreements reflect the fact the Council retains responsibility to ensure its statutory functions are carried out correctly; andc) ensure any review or appeal processes are written down and readily available to share should the need arise.

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