The Council will: •consider the way the allotment association dealt with Ms B’s complaint. Following that the Council should write to Ms B to explain the view it has reached. If the complaint was not dealt with in accordance with the allotment association’s complaints procedure and the Council is concerned the allotments association has breached the lease the Council should consider whether any further action is necessary.the Council will: •liaise with the allotment association to ensure it has in place a complaints procedure which has given due regard to the guidelines for considering such complaints. If there is no appeal provision in the complaints procedure the Council should consider whether, in the absence of any other appeal route, the Council should consider any such appeals.