Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (24 006 982)

    Category: Planning Date: 31-Mar-2025

    Summary

    Mrs Z complained about the actions of an enforcement officer when he visited her property in respect of a breach of planning control. We have found fault with the Council’s actions. The Council has agreed to apologise to Mrs Z, make a symbolic payment of £500 and improve its procedures for the future.

    Service improvements

    The Council has agreed to remind all front-line enforcement staff of the importance of following the Council’s enforcement policy when carrying out visits, particularly in respect of the time limits for taking action and the expediency of taking formal action.The Council has agreed to consider after a visit, sending a follow-up letter setting out the conclusions of that visit and all options available to regularise the situation with an appropriate time-limit for action.

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