Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (24 007 569)

    Category: Housing Date: 04-Nov-2024

    Summary

    We have decided not to investigate this complaint about the priority band awarded because the Council has upheld the complaint and agreed to resolve the complaint early by providing a proportionate remedy.

    Service improvements

    The Council will remind relevant staff of the need to consider all points raised in review and appeal requests and indicate how they were considered in the review or appeal decision.

  • London Borough of Barnet (24 000 465)

    Category: Housing Date: 30-Jul-2024

    Summary

    The Council delayed the purchase of Ms B’s property during the Right to Buy (RTB) process. We have found fault by the Council in the way it delayed the process. Because of the delay, Ms B suffered distress, inconvenience and uncertainty. The Council will apologise for the delays, provide a symbolic payment and refund the additional conveyancing fees caused by the delay.

    Service improvements

    • Remind relevant staff of the importance of which Ombudsman scheme to signpost to at the conclusion of the complaints procedure.

  • London Borough of Barnet (23 020 077)

    Category: Housing Date: 20-Nov-2024

    Summary

    The Council failed to provide Miss B with suitable interim accommodation. The Council was at fault for placing Miss B in unsuitable interim accommodation and incorrectly ending its relief duty. Because of the fault, Miss B suffered distress, uncertainty, inconvenience and meant she stayed in unsuitable accommodation for longer than necessary. The Council will apologise, provide staff training, and review its procurement policy.

    Service improvements

    The Council will provide staff training to relevant staff to remind them of the B & B accommodation six-week statutory limit for families, and the importance of placing families in suitable accommodation. This will help to ensure people are provided with suitable interim and temporary accommodation, and they do not remain in unsuitable accommodation for longer than they should.Review its procurement policy with the aim of reducing the use of B & B accommodation and increasing the supply of other types of interim and temporary accommodation. Progress on achieving this should be reported to the relevant Committee on a six monthly basis to ensure democratic oversight and accountability.. This will help to reduce the use of unsuitable B & B accommodation and ensure more suitable types of accommodation are available to people who need interim and temporary accommodation.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings