Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (22 005 839)

    Category: Housing Date: 29-Mar-2023

    Summary

    The Council’s failure to consider the impact on a particular group of homeless applicants of its policy to award households in long-term temporary accommodation the lowest priority for housing was fault. This has resulted in a situation where such applicants neither have a realistic prospect of securing social housing nor receive active support from the Council to end their homelessness another way. They have therefore been homeless for over a decade. The Council has agreed to review its allocations scheme and take action to improve its service to this group of homeless people.

    Service improvements

    In reviewing its allocations scheme, the Council will: • Considerthe findings in this decision• Ensurethe record of its decision making demonstrates how it considered the impact ofthe scheme on applicants owed a main duty since before November 2012The Council will identify whether and how it can increasethe likelihood of it being able to support main duty applicants accepted beforeNovember 2012 to secure more permanent accommodation.

  • London Borough of Barnet (22 004 030)

    Category: Housing Date: 17-Jul-2022

    Summary

    We will not investigate this complaint about how the Council dealt with Ms X when it ended its homeless duty towards her. This is because the Council has agreed to take action to remedy the injustice it caused Ms X when it failed to record her request for a review and relied on an old notice to quit to end try and evict her.

    Service improvements

    The Council should remindall staff who handle post of the importance of logging post, especially whensigned for.The Council should reviewprocedures around the issuing of notice to quit for temporary accommodation to ensure newtenancy agreements are issued when underlying reasons for eviction have been addressed(e.g. rent arrears are cleared).

  • London Borough of Barnet (22 000 443)

    Category: Housing Date: 15-Aug-2022

    Summary

    The Council’s delay conducting a statutory homelessness review and failure to provide suitable temporary accommodation was fault. Ms X and her children remain in overcrowded accommodation and missed an offer of housing, causing them injustice. The Council has agreed to apologise, pay Ms X £10,500, offer her a property, and act to improve its services.

    Service improvements

    The Council has agreed to share this decision with staff in the relevant departments.The Council has agreed to ensure staff communicate any delays completing statutory reviews of homeless decisions and agree extensions.The Council has agreed to ensure communications about statutory reviews tell the applicant about their right to appeal to the County Court if the Council fails to meet the deadline for a decision. Amend any template letters and emails as necessary.

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