Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (24 022 844)

    Category: Environment and regulation Date: 21-Nov-2025

    Summary

    Ms X complained about how the Council dealt with her concerns and complaints about noise disturbance from a school near her home. There were some faults by the Council with how it dealt with Ms X’s case and its poor communication with her. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.

    Service improvements

    •as offered, provide evidence the Council’s internal procedures for logging and tracking reports/complaints have been reviewed and improved to prevent similar errors in the future including sharing the lessons learnt from Ms X’s case with relevant staff in their training•ensure the Council adheres to its timescales for closing its service users’ alleged noise nuisance cases and inform them when their cases have been closed, setting out the reasons for the case closure•remind relevant officers of the correct procedure to deal with alleged noise nuisance complaints in line with Environmental Protection Act 1990. The Council should also clearly record how it assesses and decides whether a statutory nuisance exists.

  • London Borough of Barnet (24 022 083)

    Category: Environment and regulation Date: 02-Oct-2025

    Summary

    Mr D says the Council failed to rectify pavement obstructions near a zebra crossing which causes issue for pedestrians who are visually impaired. I have found the Council at fault. The Council agrees to apologise to Mr D and will offer to meet him to discuss its actions in the case.

    Service improvements

    officers to keep a record of key decision making

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