Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (21 000 417)

    Category: Environment and regulation Date: 30-Nov-2021

    Summary

    Mr X complained the Council refused to pay for new bins to replace the damaged bins at a block of flats he manages. The Council was at fault. Its policy does not clearly specify when it will and will not pay for a replacement bin. In addition, the Council said the bins have been damaged by residents misusing them but it has no records which indicate this. The Council has agreed to review its decision to charge Mr X to replace the bins and to review its policy and its record keeping.

    Service improvements

    The Council has agreed to review its process for record keeping to ensure it keeps proper and appropriate records of site visits and meetings.The Council has agreed to review its Recycling and Waste Policy to make it clear in which circumstances it will charge for a replacement bin and repairs.

  • London Borough of Barnet (21 000 286)

    Category: Environment and regulation Date: 14-Feb-2022

    Summary

    Ms X complains the Council has failed to take action in respect of her neighbour’s dog repeatedly fouling outside of her property. She says her neighbour’s conduct is racially motivated. We have found no evidence to suggest the Council has failed in meeting its duty to maintain the cleanliness of its controlled streets. However, we do consider the Council has failed to properly consider its role in investigating allegations of anti-social behaviour. These failings have caused Ms X an injustice and so we have recommended a remedy.

    Service improvements

    The Council will undertake a review of its policies on tackling and responding to anti-social behaviour.The Council will, and without unreasonable delay, investigate whether the complainant's allegations amount to anti-social behaviour. If they do, the Council will give consideration to taking action in accordance with its powers.

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