Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (25 008 917)

    Category: Education Date: 25-Sep-2025

    Summary

    Ms X complained the Council failed, for the second time, to put in place the provision for speech and language therapy in her son’s EHC Plan. The Council accepts it failed to ensure the number of sessions in the EHC Plan were provided. That meant Ms X’s son missed out on speech and language therapy provision. An apology, payment to Ms X, arrangements for additional speech and language therapy sessions, training for officers and introduction of a process to monitor issues with provision is satisfactory remedy.

    Service improvements

    The Council will provide evidence to the Ombudsman of any process the Council has introduced to monitor provision in EHC Plans and to take action when provision is missing.The Council will also complete a training session for those dealing with EHC Plans to remindthem of the duty to secure special educational needs provision in an EHC Planand what happens when things go wrong.

  • London Borough of Barnet (24 011 200)

    Category: Education Date: 16-Jul-2025

    Summary

    Mrs X complained that the Council delayed its decision-making about her daughter’s special educational needs support and then failed to properly deliver that support. We have found that the Council was at fault. It caused delays, did not provide all the therapy Mrs X’s daughter needed, and did not handle Mrs X’s complaints properly. The Council has agreed to remedy their injustice, including their distress. It will also take steps to improve its service.

    Service improvements

    The Council has agreed to write to us to set out how it will eliminate delays in deciding special educational needs support.The Council has agreed to ensure its staff are trained in the principles of good complaint handling.

  • London Borough of Barnet (24 001 743)

    Category: Education Date: 27-Apr-2025

    Summary

    Ms X complained the Council did not fully deliver provision set out in her son’s Education, Health and Care Plan. We found fault because her son did not receive all of the provision linked to his plan in the 12 months after it was first issued. This caused Ms X avoidable distress and frustration. It also meant her son did not access the services he should have done. To remedy the injustice caused, the Council has agreed to apologise to Ms X, make a payment to her, organise sessions to catch up on what her son missed and issue reminders to relevant staff.

    Service improvements

    The Council will remind officers and relevant managers of the need to take a proactive stance when issues relating to a lack of specified Section F provision in an Education, Health and Care Plan are brought to its attention. This will help to ensure that provision is delivered as it should be and in a timely manner.

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