Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (23 000 473)

    Category: Education Date: 02-Jan-2024

    Summary

    Mrs C complained the Council failed to find her son (X) a suitable school placement for the 2022/2023 academic year and failed to accept an offer from her preferred placement for the following year. We found the Council caused a delay and a service failure to find a school placement for X. It was also at fault for the delay in arranging suitable alternative provision for X. However, it did not fail to accept Mrs C’s preferred school. The Council will apologise and make to payment Mrs C for the injustice this cause her and X.

    Service improvements

    The Council will share with the Ombudsman, the Council’s review of its Local Offer to ensure it has enough mainstream schools, special schools and alternative provision to meet the needs of all children with special educational needs in its area.The Council will remind staff, responsible for arranging and approving alternative provision for children or young people who are not receiving an education in school, to properly consider whether further provision should be provided to meet special educational needs set out in EHC plans, including opportunities to engage with peers.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings