Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Barnet (21 012 867)

    Category: Education Date: 08-Feb-2023

    Summary

    Ms Y complained the Council failed to follow the proper process for, or provide the support set out in, her son’s Education, Health and Care (EHC) Plan. She complained it failed to provide an appropriate school placement and did not communicate properly with her. We have found fault by the Council in the way it structured the EHC Plan, failed to make appropriate provision, delays in the process and communication failures, which caused injustice. The Council has agreed to remedy this by apologising, making payments to acknowledge Z’s loss of education and reflect Ms Y’s time and trouble, and making a service improvement.

    Service improvements

    The Council has agreed to review the way it structures the content of section F (for example the use of headings and sub-headings to identify and separate the specified provision from strategies) with a view to making it clear to parents and all those working with the child which part of section F sets out the specified provision and which the strategies.

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