Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (25 006 800)

    Category: Benefits and tax Date: 20-Oct-2025

    Summary

    We will not investigate Mr X’s complaint about the Council’s handling of the council tax premium charge on his second home. This is mostly because the Council has agreed to apologise to Mr X and pay him £100 in recognition of the injustice caused. Therefore, investigation by us would not be proportionate.

    Service improvements

    Within 2 months: remindingstaff of the importance of accurate, consistent and timely communication inthese matters.

  • London Borough of Barnet (24 016 999)

    Category: Benefits and tax Date: 09-Sep-2025

    Summary

    Ms D complained about the Council’s handling of her council tax liability for a property she was not living at. She said she experienced distress and has financial costs as a result. We found no fault by the Council in how it handled Ms D’s council tax liability and recovery. However, there was some fault as it should have shared information about its Discretionary Council Tax Relief scheme sooner. The Council will apologise to acknowledge the limited injustice this caused her.

    Service improvements

    The Council will remind staff in its council tax and enforcement teams to share information about its Council’s Discretionary Council Tax Relief scheme with people liable for council tax who may be experiencing hardship.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings