Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (24 017 942)

    Category: Children's care services Date: 18-Nov-2025

    Summary

    Ms X complained the Council delayed providing accommodation when she presented herself as homeless. She also complained the Council delayed a Child in Care review and failed to progress her stage 2 complaint in a timely manner and under the statutory complaints’ procedure. We found fault in the Council’s failure to use the statutory complaints procedure. The Council’s failure to accommodate Ms X when she first approached the Council as homeless is fault. This caused Ms X to sleep rough for four nights. The Council agreed to apologise to Ms X, pay a financial remedy and carry out service recommendations.

    Service improvements

    Ensure relevant staff are familiar with the Council’s Joint Housing and Children’s Social Care protocol for homeless 16 and 17 year olds.Remind relevant staff that complaints which fall within the remit of the statutory children’s complaints process should be considered under that procedure.

  • London Borough of Barnet (24 013 315)

    Category: Children's care services Date: 21-Apr-2025

    Summary

    Miss X complained about a lack of social care support for her disabled child, Y. The Council failed to investigate Miss X’s complaint under the statutory children’s complaints procedure. The Council has now started an investigation under the statutory procedure. It agreed to apologise to Miss X and pay her £100 to acknowledge the frustration and time and trouble caused to her.

    Service improvements

    The Council agreed to remind complaint handling staff to progress complaints about the Council’s actions under Section 17 of the Children Act 1989 under the statutory children’s complaints procedure.

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