The Council will through a staff circular, team meeting or other method remind staff about:-a) the importance of providing people with a copy of the support plan promptly, and advising them of the need to discuss any changes to the support plan before reissuing;b) processing direct payments promptly;c) offer prospective recipients an alternative way to meet their needs if there is a delay in processing a direct payment.The Council will review the process followed from the point it agrees to a direct payment to its payment. This should identify how long it takes and what steps are required to ensure payments are made in a timely manner.