Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Barnet (23 008 954)

Category: Adult care services Date: 04-Mar-2024

Summary

Mrs D complained the Council failed to complete her father’s Continuing Health Care checklist correctly and it was not truthful about its actions. She also says the Council delayed providing urgent care to her father. We find the Council was at fault for failing to complete the checklist correctly and for failing to be truthful about its actions. It was also at fault for its delay in finding a nursing home placement for Mrs D’s father. The Council has agreed to our recommendations to address the injustice caused by fault.

Service improvements

The Council will issue written reminders to relevant staff to ensure that when a service user or their representative asks about a retrospective CHC assessment, they should make the appropriate enquiries with the NHS department to see if this is a possibility.

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