Service improvements

London Borough of Barnet

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Barnet as a CSV file.

  • London Borough of Barnet (21 000 686)

    Category: Adult care services Date: 04-Feb-2022

    Summary

    Ms D complains on her own behalf and on behalf of her late mother, Mrs J, about the care provided to Mrs J while she was resident in an extra care housing placement during the first COVID-19 lockdown. We have found no fault in the care provided to Mrs J though the record keeping is not complete. There was fault in complaint handling which caused Ms D time and trouble. The Council will apologise for this and review its complaint handling arrangements.

    Service improvements

    The Council has agreed to review the framework contract it has with Your Choice Barnet to ensure complaint handling arrangements are included and there are ways to performance manage complaint handling.

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