London Borough of Barnet (25 024 457)

Statement Upheld Council tax 10-Mar-2026

Summary: We will not investigate this complaint about Mr X’s discretionary council tax application. This is because the Council has agreed to take appropriate action to remedy the injustice to Mr X.

London Borough of Barnet (25 005 308)

Statement Upheld Homelessness 16-Feb-2026

Summary: Miss X complained about how the Council dealt with her request for a domestic abuse floating support officer. There is no evidence the Council offered and withdrew a domestic abuse floating support officer or that an officer dealt with her inappropriately. However, the Council misled Miss X about her eligibility, delayed telling Miss X about the eligibility criteria and delayed changing the male officer allocated to Miss X. That raised Miss X’s expectations and caused her distress. The Council has agreed to apologise, make a payment to Miss X, reconsider her eligibility and provide guidance for officers.

London Borough of Barnet (25 011 589)

Statement Upheld Charging 16-Feb-2026

Summary: We will not investigate this complaint about the Council’s delay processing a direct debit form for to start taking payments for care charges. The Council remedied the injustice caused when it investigated the complaint. We cannot achieve more.

London Borough of Barnet (24 013 932)

Statement Upheld Assessment and care plan 13-Feb-2026

Summary: Mr X complains the Council failed to secure support hours set out in his care and support plan. We find the Council at fault causing frustration and uncertainty for Mr X. The Council has agreed to apologise, make a payment to reflect the injustice caused, ensure the support hours are put in place and consider reimbursing Mr X for the costs he has incurred.

London Borough of Barnet (25 000 158)

Statement Upheld Homelessness 03-Feb-2026

Summary: Ms X complained about the Council’s actions when she found out she was going to be evicted and it placed her in temporary homeless accommodation. She also complained about how it handled her housing register reassessment request. We found fault because of poor communication from the Council, a delayed suitability assessment of her accommodation and it not reviewing documents it said it would. This caused Ms X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council will apologise to Ms X, make a payment to her and share guidance with its officers.

London Borough of Barnet (25 002 306)

Statement Upheld Assessment and care plan 02-Feb-2026

Summary: Miss X complained the Council failed to provide information about the amount payable for her father’s care fees and delayed completing a financial assessment and in requesting payments. We have found the Council at fault in the delay in providing the outcome of a financial assessment and failures in communication. This meant Miss X received a large, backdated bill for care fees which caused her distress. The Council agreed to apologise, agree an affordable repayment plan and make a symbolic payment to Miss X.

London Borough of Barnet (24 022 760)

Statement Upheld Other 05-Jan-2026

Summary: Miss B complained the Council failed to provide her with a wheelchair for use when she attended a day service. We found the Council to be at fault with the way it responded to the lack of wheelchair provision and its complaint handling. This caused distress and frustration. To remedy the injustice, the Council agreed to apologise, make a symbolic payment and take action to improve its service.

London Borough of Barnet (25 004 222)

Statement Upheld Homelessness 24-Dec-2025

Summary: The Council was at fault for giving Mr X incorrect information about whether it could offer him financial assistance with securing private rented accommodation. As a result Mr X signed a tenancy agreement he otherwise would not have accepted and has gotten into debt. The Council agreed to apologise to Mr X and make a payment to him for the distress caused.

London Borough of Barnet (25 003 455)

Statement Upheld Council tax 19-Dec-2025

Summary: The complaint is the Council demanded an extra payment of council tax without explanation and proceeded to take court action in respect of that amount. This was despite the complainant having set up a direct debit for the payments. We uphold the complaint because of fault. But the Council has cancelled the enforcement action, waived costs and offered to apply to set aside a liability order. These are suitable remedies.

London Borough of Barnet (24 022 844)

Statement Upheld Noise 21-Nov-2025

Summary: Ms X complained about how the Council dealt with her concerns and complaints about noise disturbance from a school near her home. There were some faults by the Council with how it dealt with Ms X’s case and its poor communication with her. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.