There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Barnet (24 020 731)
Statement Upheld Homelessness 12-May-2025
Summary: We will not investigate Ms X’s complaint the Council placed her in unsuitable accommodation for 13 months and delayed in applying the correct priority band to her housing register application. This is because the Council has already appropriately remedied the faults accepted and an investigation would not lead to any further findings or recommendations.
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London Borough of Barnet (25 004 746)
Statement Upheld Other 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the actions of the Council when she registered her father’s death. Further investigation would not lead to a different outcome.
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London Borough of Barnet (25 003 455)
Statement Upheld Council tax 19-Dec-2025
Summary: The complaint is the Council demanded an extra payment of council tax without explanation and proceeded to take court action in respect of that amount. This was despite the complainant having set up a direct debit for the payments. We uphold the complaint because of fault. But the Council has cancelled the enforcement action, waived costs and offered to apply to set aside a liability order. These are suitable remedies.
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London Borough of Barnet (25 011 589)
Statement Upheld Charging 16-Feb-2026
Summary: We will not investigate this complaint about the Council’s delay processing a direct debit form for to start taking payments for care charges. The Council remedied the injustice caused when it investigated the complaint. We cannot achieve more.