Case Ref: 21 003 701 Category: Adult care services Sub Category: Charging

• The Council should send a reminder to officers dealing with care assessments covering: •the need to provide the service user or family member with a copy of the Council's charging policy before a move to a care home takes place; •the need to ensure officers follow the care and support statutory guidance in terms of identifying at least one affordable placement that does not require a top up fee and for officers to discuss with families the implications of choosing a more expensive placement before the move to a care home takes place; and •the importance of providing clear and simple financial advice to help people understand total care costs. In individual cases the Council should be clear on what it will pay, what the client will pay and if a third party top-up is required and agreed.

Case Ref: 21 003 131 Category: Transport and highways Sub Category: Parking and other penalties

• The Council has agreed to write to all permit-holders in the parking zone around the complainant's house and inform them of the current parking issues, the likely impact on parking availability, and how long it will be before parking returns to normal.
• The Council has agreed to review the system it uses to record decision-making in its parking department, and has agreed to write to us to set out how, in future, it will ensure decisions are properly recorded.

Case Ref: 21 002 820 Category: Transport and highways Sub Category: Parking and other penalties

• The Council agreed to remind officers from its parking and enforcement team of the importance of considering using their discretion to cancel Penalty Charge Notices on appeal, based on individual circumstances.
• The Council agreed to remind officers from its parking and enforcement team to include information about owners' rights at each stage of the Penalty Charge Notice process in correspondence.

Case Ref: 20 004 109 Category: Children's care services Sub Category: Friends and family carers

• The Council has agreed to review the special guardianship order allowance payments of 250 children to see if they are owed money for age-related increases the Council should have made to the allowance.