There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Leicester City Council (23 009 275)
Statement Upheld Allocations 24-Oct-2023
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing application. This is because further investigation would not lead to a different outcome.
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Leicester City Council (23 010 983)
Statement Upheld Disabled children 08-Jan-2024
Summary: Mrs B complained that the Council had failed to consider her complaint properly through the statutory complaints procedure and had failed to offer her a carer’s assessment. We found fault with the Council initially considering the complaint through its corporate complaints process. It has now agreed to put the complaint through the statutory procedure at stage two and consider all the issues Mrs B has raised including the carer’s assessment, which is a satisfactory resolution.