Service improvements

Knowsley Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Knowsley Metropolitan Borough Council as a CSV file.

  • Knowsley Metropolitan Borough Council (22 014 796)

    Category: Children's care services Date: 22-Aug-2023

    Summary

    Ms X complained the Council’s children’s services placed her children in unsuitable foster care placements and failed to provide enough support to her and her children. These complaints were upheld through the children’s statutory complaints procedure. As this has been properly and thoroughly investigated through the statutory process we have not re-investigated the substantive issues. However we have found fault with the Council for delays in carrying out its complaint investigations and failure to implement all of the recommendations arising from one of the complaint investigations. These faults caused Ms X avoidable frustration and distress at an already difficult time. In recognition of the injustice caused by these faults, the Council has agreed to pay Ms X £300 and carry out service improvements.

    Service improvements

    The Council has agreed to remind relevant staff of the statutory timeframes for investigating children's services complaints.The Council has agreed to improve its processes for monitoring compliance with remedies arising from its complaint investigations.

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