Service improvements

Knowsley Metropolitan Borough Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Knowsley Metropolitan Borough Council as a CSV file.

  • Knowsley Metropolitan Borough Council (25 007 076)

    Category: Education Date: 23-Apr-2026

    Summary

    Ms L complains about the Council’s delay in putting in place support for her daughter after it issued an Education, Health and Care Plan. She also complains the Council agreed that its social worker would help her appeal the Plan, but then did not do so. We uphold the complaint due to significant missed provision and because Ms L did not get the support from the social worker, meaning she missed an appeal deadline. The Council has agreed to our recommendations for symbolic remedies and for updates from the Council.

    Service improvements

    The Council will produce a report detailing any results from the strengthening of capacity within its Special Educational Needs and Disability Service. It will provide a record which may inform future Ombudsman investigations.

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