Service improvements

Knowsley Metropolitan Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Knowsley Metropolitan Borough Council as a CSV file.

  • Knowsley Metropolitan Borough Council (23 008 737)

    Category: Adult care services Date: 24-Jun-2024

    Summary

    Mr X complained about how the Council arranged care for his late mother Mrs Y and how it dealt with him as her main carer and Lasting Power of Attorney (LPA). There was no fault in the way the Council assessed Mrs Y’s needs, in the advice given to Mr X or in the way it discussed finances with Mrs Y. The Council was at fault for failing to involve Mr X when Mrs Y was initially discharged home and there was a delay in the Council commissioned care home starting Mrs Y’s exercises. This caused Mr X distress and uncertainty. The Council has agreed to apologise, remind officers of the need to involve carers in needs assessments and to ensure the care home properly considers Council support plans in its assessment of resident’s needs.

    Service improvements

    The Council will remind relevant staff to ensure that where carers are providing a significant amount of care, they should be involved in the needs assessment process and offered a carers assessment.The Council will take action to ensure the Council commissioned care home reviews it practice to ensure it has properly considered an individual’s needs as set out in any support plan provided by the Council, as part of the admission and assessment process.

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