Service improvements

Knowsley Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Knowsley Metropolitan Borough Council as a CSV file.

  • Knowsley Metropolitan Borough Council (21 013 145)

    Category: Education Date: 28-Jun-2022

    Summary

    Ms B complained there was delay by the Council in issuing an Education, Health and Care plan (EHC plan) for her daughter, X. She also complained that the provision named in the plan was not suitable and the Council failed to make alternative educational provision for X while she was unable to attend school. She said that as a result X missed education and it caused stress to the whole family. There was fault by the Council which it will remedy by making a payment to Ms B and taking the action set out at the end of this statement.

    Service improvements

    Remind officers of the factors they should consider when deciding whetheralternative educational provision needs to be made. Specifically, that there isnot a requirement for there to be medical reasons for non-attendance before theCouncil will make alternative provision.

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