Service improvements

Knowsley Metropolitan Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Knowsley Metropolitan Borough Council as a CSV file.

  • Knowsley Metropolitan Borough Council (21 001 821)

    Category: Adult care services Date: 01-Feb-2022

    Summary

    Miss C complains there was inadequate planning and communication about a change of equipment used to move and transfer her mother. Miss C says this led to the domiciliary care provider giving notice and her mother suffered avoidable distress. We have found fault by the Council but consider the agreed action of an apology, payment and review of internal communication provides a suitable remedy.

    Service improvements

    The Council will review the way the occupational therapy and continence services work to ensure improved communication and liaison in future.

  • Knowsley Metropolitan Borough Council (20 009 055)

    Category: Children's care services Date: 01-Sep-2021

    Summary

    the Council failed to communicate its decision making to Miss B clearly when carrying out a safeguarding investigation, failed to provide her with adequate support, delayed providing her with reports and minutes and delayed dealing with her complaint. There is no evidence of delay in the section 47 process. Procedural changes already introduced by the Council are satisfactory, alongside an apology and payment to Miss B.

    Service improvements

    The Council will provide evidence that it has disseminated the learning from this case to social workers and managers.

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