Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Kirklees Metropolitan Borough Council (23 004 095)

Category: Planning Date: 08-Feb-2024

Summary

Mr X complained the Council failed to take action against unauthorised development and use of neighbouring land. There was fault causing injustice due to the Council’s delays and lack of proper oversight of the enforcement investigations.

Service improvements

The Council will review its case management processes for its planning enforcement services, ensuring it has sufficient alerts after periods of inactivity, and sufficient management oversight of case progression.

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