Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kirklees Metropolitan Borough Council as a CSV file.

  • Kirklees Metropolitan Borough Council (23 013 093)

    Category: Housing Date: 13-Mar-2024

    Summary

    Miss X complains that the Council failed to accept a homelessness application when she was experiencing domestic abuse from her former partner. The Council is at fault as it failed to accept a homelessness application from Miss X and it delayed in increasing her priority band to band B. Miss X was caused distress and uncertainty by these faults. The Council has agreed to remedy this injustice by apologising to Miss X and making a symbolic payment of £300.

    Service improvements

    By training or other means, share the learning from this complaint, the requirements of chapter 21 of the Homelessness Code of Guidance and Improving Access to Social Housing for Victims of Domestic Abuse guidance with officers to ensure they are aware of how to appropriately deal with homelessness and housing register applicants at risk of domestic abuse.By training or other means, reminds officers to notify applicants of their right to seek a review of their priority band.

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