Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kirklees Metropolitan Borough Council as a CSV file.

  • Kirklees Metropolitan Borough Council (21 012 734)

    Category: Environment and regulation Date: 12-Jul-2022

    Summary

    Mrs D complained the Council caused delays in investigating and resolving her concerns about a noise nuisance from a neighbouring nursery. We found the Council at fault for causing some delays in progressing Mrs D’s noise complaint, how it communicated with her, and its extended delays in responding to her complaint. The Council agreed to apologise and make payment to acknowledge the injustice this caused her. We found no fault in the methods the Council used to investigate her noise concerns. We cannot therefore criticise the merits of its decisions.

    Service improvements

    The Council will review its procedure for how it progresses noise nuisance investigations and actions during seasonal periods, in which an alleged nuisance does not occur, to avoid delays and missed opportunities to address the issue with the person, or business, who causes the nuisance.The Council will remind its Environmental Protection officers to communicate with complainants during key stages of the Council’s noise investigation, including when there are delays or an investigation is taken longer than anticipated.The Council will remind its staff about the expected timeframes for the Council to acknowledge and respond to the complaints it receives, and to tell complainant if there are delays in the process and when a response will be provided.

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