The Council will remind relevant Special Educational Needs and Disability staff of the statutory timescales for issuing final Education, Health and Care Plans.The Council will remind relevant officers and managers to make and store clear and accurate records of section 19 decision making.The Council will provide the Ombudsman with evidence to show its change in complaints handling to ensure all verbal communication is followed up with a written outcome.

The Council will remind relevant officers and managers of its statutory duties to provide alternative education provision under Section 19 of the Education Act 1996. It will also consider reviewing its policies and procedures related to these duties and share the Ombudsman's focus report 'Out of school, Out of Sight'. These actions will help to ensure that those who are due alternative education provision receive it in a timely manner and will help to ensure the Council understands and retains oversight and control of its statutory duties.The Council will remind relevant officers and managers of its statutory duties under Section 42 of the Children and Families Act 2014 which say it must deliver specialist provision set out in an Education, Health and Care Plan. The Council will also consider reviewing its policies and procedures linked to these statutory duties. This will help to ensure it retains oversight and control of its duty to deliver specialist education set out in any such plans.The Council will remind relevant officers and managers of the need to communicate in a timely and transparent manner and to make and store appropriately detailed and contemporaneous records when completing work on special educational needs files. This will help to ensure those affected are properly kept up to date and that records are more detailed, showing what happened and when.The Council will remind relevant officers and managers of its duties to promote educational achievement for previously looked after children as per its duties under Section 23ZZA of the Children Act 1989. This will help to ensure those affected are given appropriate opportunities to access education.The Council will review its special educational needs transformation plan in relation to alternative educational provision. It will then present this review to the relevant committee to ensure cabinet oversight and scrutiny. This will help to ensure it has adequate plans in place to deliver alternative educational provision to those who are due it.