Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kirklees Metropolitan Borough Council as a CSV file.

  • Kirklees Metropolitan Borough Council (22 011 614)

    Category: Education Date: 19-Apr-2023

    Summary

    Mrs C complained how the Council has considered her application for delayed entry to reception for her summer born daughter. She says the Council has failed to properly understand the guidance and has applied the wrong tests. We find fault with the Council’s decision making. The Council has agreed to our recommendations to address the injustice caused by fault.

    Service improvements

    The Council will send written reminders to panel members and relevant officers to ensure they must adhere to the requirements set out in the Code and the guidance when determining applications for summer-born children to be educated outside of their normal age group.

  • Kirklees Metropolitan Borough Council (22 006 285)

    Category: Education Date: 13-Apr-2023

    Summary

    Mr and Mrs X complain about the Council’s handling of their child, Child Y’s Education, Health and Care Plan (EHCP) since they asked for an urgent review of this in July 2019. The Council was at fault for not providing appropriate alternative education to Child Y from October 2019 to July 2020. The Council unnecessarily delayed its review of Child Y’s EHCP which in turn delayed Mr and Mrs X’s appeal rights. The Council also took too long to respond to Mr and Mrs X’s complaints. The Council has agreed to apologise and make payments to Child Y and their parents. The Council will also review its systems for monitoring complaint response timeliness.

    Service improvements

    The Council has agreed to review its procedures to ensure it considers its section 19/alternative education provision duty as soon as a child is reported absent from school for 15 days and seeks professional opinion on the amount and type of alternative education the child can cope with while out of school, to best meet their needs.The Council has agreed to review its systems for monitoring complaints to ensure it better tracks their progress, the timeliness of responses and provides regular progress updates to complainants when responses are delayed.

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