Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kirklees Metropolitan Borough Council as a CSV file.

  • Kirklees Metropolitan Borough Council (22 003 031)

    Category: Education Date: 27-Mar-2023

    Summary

    Miss X complained about a lack of support for her son, Mr Y’s, special educational needs. There was fault in how the Council reviewed Mr Y’s Education Health and Care plan and failed to arrange suitable alternative education after he was permanently excluded from school. The Council agreed to pay an improved financial remedy, review its practices and share learning from this complaint.

    Service improvements

    The Council agreed to remind its special educational needs staff of the importance of ensuring children and young people receive a suitable education while consulting with longer-term school placements.The Council agreed to review its approach to reviewing EHC plans following the breakdown of school places to ensure it properly considers whether to hold an early review or whether to arrange a full reassessment.The Council agreed to review how it monitors compliance with the statutory timescales for reviewing and issuing EHC plans follow to ensure it identifies and takes appropriate action where cases are taking longer than allowed under the rules.The Council agreed to share this decision with all staff in its special educational needs team with the appropriate senior officer and Council member responsible for the Council’s education services.

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