Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Kirklees Metropolitan Borough Council (20 010 797)

Category: Benefits and tax Date: 09-Nov-2021

Summary

The Council was at fault for not communicating properly with Mr X, for which it should apologise. I have not found fault with the way the Council considered whether the business was eligible for Small Business Rates Relief, which meant Mr X’s business was not eligible for the COVID-19 Small Business Grant.

Service improvements

The Council will remind relevant staff to provide a written decision in response to requests to update business rates records.

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