The Council agreed to issue a reminder to relevant staff carrying out assessments in its Children with a Disability Service about the timescales for child in need assessments, as set out in statutory guidance and its own policies.The Council agreed to issue a reminder to all corporate complaints staff, and staff who respond to complaints in its Children with a Disability Service, about the requirements of the statutory guidance, ‘Getting the Best from Complaints’. It will remind staff:where it has accepted a complaint at stage 1 of the statutory complaints procedure for children’s social care services, the complainant is entitled to pursue it through stages 2 and 3 if they remain dissatisfied, except in specific circumstances; andit is not a valid reason for refusal to say an investigation could not provide the outcome the complainant is seeking.The Council agreed to review its process for carrying out assessments within its Children with a Disability Service, to decide whether the process should involve a multiagency panel. If it decides a multiagency panel should be part of the process, it will:ensure this process is clearly explained within its published policies and procedures, and in staff training, to ensure it applies it consistently across all assessments; andput procedures in place to ensure it keeps records of panel considerations and discussions.