Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kirklees Metropolitan Borough Council as a CSV file.

  • Kirklees Metropolitan Borough Council (23 001 559)

    Category: Children's care services Date: 30-Nov-2023

    Summary

    Mr X complains about the way the Council considered his complaint under the statutory complaint procedure. He complained the Council failed to support contact arrangements with his son and said he had been victimised. We have found no fault in the way the Council considered his complaint. However, we have found there were delays in the complaint process and the Council’s review of contact arrangements. The Council has agreed to apologise, make a symbolic payment and service improvements for the injustice caused to Mr X.

    Service improvements

    The Council will remind relevant staff of the need to complete the children's statutory complaints procedure within the statutory timescales.

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