Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kirklees Metropolitan Borough Council as a CSV file.

  • Kirklees Metropolitan Borough Council (20 007 360)

    Category: Children's care services Date: 01-Jul-2021

    Summary

    We find fault with the Council for delays carrying out an assessment for Mrs C. There were also delays handling her complaint. Mrs C missed out on support and experienced distress, time and trouble pursuing her complaint. The Council agrees actions to remedy the injustice.

    Service improvements

    The Council agrees to remind staff dealing with children’s services complaints: •Which complaints should be considered using the statutory process. •The importance of adhering to the timeframes set out in the statutory guidance.

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