Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kirklees Metropolitan Borough Council as a CSV file.

  • Kirklees Metropolitan Borough Council (24 014 867)

    Category: Adult care services Date: 29-Jul-2025

    Summary

    Mr X complained about the Council’s assessments of his daughter’s care needs, its delays, and not properly considering her needs for additional support. We found the Council at fault for the time taken to complete the assessments and its contact with Mr X about proposed changes to a care plan. This caused significant frustration, uncertainty and distress. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.

    Service improvements

    The Council should send written reminders to relevant staff to say: if it, during a review of a care and support plan, it decides revisions or changes are needed to support already in place, it should contact the person first (or person acting on their behalf) to try and develop these revisions together.

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